CONTACT US: T: 03 9720 1622 | E: hello@vanchi-outlookbaby.com   |     zipPay

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Shipping

All orders placed before midday (AEST) on a business day are shipped the same day. Orders placed after midday will be shipped the following business day.

Australia Shipping

Standard Shipping: 2-6 Business Days - $9.95 

Express Post: Next Business Day - $14.95 (if within the express post network) 

New Zealand Shipping

Please note all prices are in Australian dollars. The prices on the website include 10% GST – New Zealand orders will not be charged the GST – please check prices at checkout.

NZ Express Post: 2-4 Business Days - $19.95

All other International Shipping 

Please note all prices are in Australian dollars. The prices on the website include 10% GST – International orders will not be charged the GST – please check prices at checkout.

International Express: - 2-4 Business Days - $49.95

Other Shipping Information

-All orders within Australia will be delivered via Australia post from our warehouse in Melbourne, VIC. For orders received on business days prior to midday, we aim to ship the same day. Orders received after midday will be sent the following business day. We require signature on delivery to avoid lost or stolen goods.

-We can also deliver to a PO BOX. 

-While VANCHI endeavours to get your order to you as fast as possible, the delivery times outlined above are approximate. We hope that deliveries can get to you at the earliest part of the window, however we cannot accept responsibility for delays in delivery due to unforeseen circumstances.  


Pre-Orders

Why do we run some items on a Pre Order basis?

In order to keep up with new and upcoming trends we run some of our items on Pre Order. We may also run some items on Pre Order that are in production exclusively for the Vanchi Online store to allow customers the opportunity to have one pre-allocated before they come in to avoid missing out. You may see that some of our most popular items are on Pre Order as they sell out so quickly.

Depending on the item on Pre Order, time frames can vary from 1 to 4 weeks, we typically specify within the product page what the timeframe is and when the next drop is due in.

The day we receive the product/s, they are checked, packed and dispatched to you.

What happens if you purchase an item that is in stock and also a pre order item?

If you happen to purchase an item that is in stock, as-well as a pre order item, we will send you your package once we have received all items.

If you would like to receive your in stock item first, we recommend that you place seperate orders so that we can get that one to you as quickly as possible.

If you are after something in particular for a special date and are uncertain if it will arrive in time, we welcome you to send us an email and we can investigate it for you and will always try our absolute best to make sure you have that item for your special occasion :-)

Pre Order does not change our return / refund policy nor does its effect the use of zipPay available on all orders. 

Enquires at info@vanchi.com.au

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