We take great pride in the quality craftsmanship of each product we make. That’s why we offer a 100% manufactures guarantee for 12 months from the date of purchase.
The VANCHI crew diligently check all products individually before they are sent, however in the unlikely event that a fault or damage is overlooked, please contact us via email email@example.com and we would be glad to help in any way we can.
When sending a warranty request, please provide the following information –
- Purchase Invoice with purchase date
- Pictures of the issue
- The batch number of the product – this can be found on the care label. The batch number will look like this - eg: AU5:9100
The VANCHI Product guarantee does not cover damages caused by improper care, misuse, accidents or natural breakdown of the materials over extended time and use. All products will be evaluated by VANCHI and will be repaired or replaced at our discretion.
All goods will be inspected on return. It is VANCHI’s sole discretion to determine if the item(s) have been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you at your cost and no exchange/return provided.
*Please keep your proof of purchase as returns or exchanges without this will be at the discretion of VANCHI.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer hassle-free returns or exchanges within 30 days of receiving your order.
Find out more about returns & exchanges here.